Squareshot is not responsible for lost, stolen, misdelivered, or damaged packages and products prior to receiving them into our studio or for packages and products once they have left our studio. The product is considered “delivered” when you receive a delivery notification through Heroshot and your email from the Squareshot Team. Anyway, we will try to do as much as we can to find the box or file a claim on the carrier's website. 

Thank you for your understanding.