Drop off: Please drop off your product(s) once you have filled out an intake form, received and accepted the proposal.
Pick up: Once you approve the images you're able to schedule a pickup from our studio.
IMPORTANT NOTE: we have contactless pickup and drop-off: leave and collect your items at the door. Please, give us a 2-hour notice via phone or e-mail before you come.
Drop off / Pick up time:
Mon – Fri: 10:00 AM – 5:00 PM
Sat and Sun: Closed
Bring with you:
Email address or Full name assigned to the Order ID.
Drop off / Pick up address for our NY studio:
13 Grattan Street, Ste 202
Brooklyn, NY 11206
Drop off / Pick up address for our LA studio:
726 S Santa Fe Ave, Floor 2, Suite 200
Los Angeles CA, 90021
The door code is #4500
Drop off / Pick up address for our AU studio:
9705 Burnet Rd, Unit 302
Austin, TX 78758
Important note for order pick up:
Please do not pick up the product(s) before you approve the images! Due to our policy, we hold the products up to 5 business days after the order has been completed to have an opportunity to reshoot the images if something went wrong. Unfortunately, we are not able to accept reshoot requests if we don't have the actual product(s) in the studio.
If you cannot pick up your order within 30 calendar days, you may contact customer service at [email protected] to prevent your products from utilization and extend your studio pickup time frame.
If we do not receive an extension request within 30 calendar days, we will be forced to get rid of the product.