Once you have approved the project, you can return your items in one of the following ways:
You can schedule a pick-up from the Squareshot studio;
You can send us a prepaid return label for your shipment;
If you don't need your products back, you can inform our team and we will donate the items to local charities.
Timing
Returns are shipped out every Wednesday via UPS. Once you request a return, your label will be created the following business day, and the package will be picked up on the next Wednesday.
Need it sooner? We can arrange an urgent same-day pick-up on request — see pricing below.
Pricing
If we create the UPS return label on your behalf, the label cost plus a 5% processing fee will be added to your invoice.
If you provide your own return label, pick-up fees may apply depending on the carrier:
UPS label — no additional pick-up fee; follows the regular Wednesday schedule. $21 for urgent same-day pick-up.
FedEx or USPS label — $16 for standard pick-up, $21 for urgent same-day pick-up.
Important notes:
We typically hold the products until after the project is approved in case there is a need for additional color matching in post-production or reshoots.
We can't hold your products longer than 30 days after project completion.
Need help? Contact us at [email protected].