If you’re not seeing emails from us, it’s usually due to one of the reasons below. Here’s how to quickly identify and resolve the issue.
1. You may be logged in with a different email address
If you’ve used more than one email, notifications may be going to a different inbox.
Check the email listed in your Client Portal under My account → Profile
If you’re unsure which email was used, your Account Manager can confirm it for you
2. You may have unsubscribed from our emails
If the email address is correct but messages still aren’t coming through, it’s possible the address was unsubscribed.
Reach out to our team, and we’ll remove the unsubscription so notifications resume as expected
3. Check your Spam or Promotions folders
Some email providers automatically filter messages.
Search your inbox for “Squareshot”
Check Spam, Promotions, or other filtered folders
If you find our emails there, mark them as “Not spam” or move them to your primary inbox
4. Email delivery may be delayed
In some cases, email providers delay delivery.
Emails can occasionally take up to a few hours to arrive
If delays happen consistently, your email provider may need to review their filtering or delivery settings
If you’ve gone through all the steps above and still aren’t receiving emails, contact us at [email protected], and we’ll help resolve it quickly.