Since we do custom photography based on your requirements, we don't allow cancellation with refund or credit after the images were accepted or the window for approval has passed. We also do not provide returns on completed orders.
However, if you're unhappy with your order and feel like we didn't follow the requirements, please contact us within 30 days of receiving the order and we'll work toward a solution.
TURNAROUND TIME RESERVATIONS:
If a rush order is not completed by the deadline, we will refund the rush fee portion only, via the same method as the payment was made. If we have failed to deliver the images within the deadline, a store credit in the amount of 10% of the order will be provided.
We do our absolute best with every order, but there's a possibility of us not delivering on your expectations if they are not clearly defined. Here is a list of tips that can positively impact the final result:
Read our Revision Policy: check out which revisions are free and which are paid before submitting the order.
Brand information: tell us as much as you can about your brand so that we can provide the type of imagery that fits.
Upload the image: if you come in with a vision, attach guidelines or references during the order process.
Order test shots: test shots are a great way to confirm a direction before photographing the entire order.
These tips will help you avoid any miscommunication on how the images should look. We hope you would use them for many orders to come.
We provide membership refunds if both of the following conditions are met:
1) It's been less than 2 weeks since the Membership cycle (annual or quarterly),
2) The discount provided under the conditions of the Membership has not been used up.
We recommend getting a subscription after you have tested the service out. This way, you know that you like the service and it works for your needs.