Effective April 1, 2026. The policy below applies to all projects paid on or after April 1, 2026. If your project was paid before this date, please refer to the Previous Revision Policy section at the bottom of this page.
Quick summary: You have 10 calendar days after delivery to request edits. Retouching adjustments are free within the first two revision rounds. Whether a reshoot is free or paid depends on whether the issue originated from Squareshot's execution or from client-side direction.
Once the project turnaround time finishes and you receive an approval link for ready images, you have 10 calendar days to request edits.
Revisions requested outside of the approval period are still processed, however, they will be paid.
Please highlight areas needing attention and provide clear instructions or references. We appreciate any information that can help us meet your expectations.
Retouching Revisions
All retouching edits are free within the first two revision rounds. There is no distinction between free and paid retouching edits — any adjustment to the retouching of your images is covered at no extra charge, as long as it falls within the first two rounds.
This does not apply to requests that fundamentally alter the product in post-production, or to additional retouching services, including:
Recoloring the product
Combining elements from multiple images into a single composite shot
Placing the product into a new scene, environment, or lifestyle context not captured during the shoot
Resizing or reformatting images beyond the agreed deliverable specs (e.g., new aspect ratios, resolution upscaling)
Providing extra services such as creating new file formats or changing the background color
Please note that white products on a white background may appear soft, but they actually have the same level of sharpness as other images. This is an optical illusion caused by a lack of contrast between the product and the background.
Reshoot Revisions
Reshoot requests are evaluated separately and subject to the free/paid distinction below. Reshoot eligibility is assessed by our production team within 1 business day of feedback submission.
Free reshoots:
Any reshoot due to Squareshot's failure to follow shooting directions and angles outlined in the shot list and accepted proposal.
Any reshoot if the products have been shot upside down or using the wrong sex of the mannequin, or any other severe errors.
Paid reshoots:
Any changes to shooting direction, angles, styling, props, or background after the shoot has commenced or final images have been delivered.
Any reshoot due to unclear directions from the client that were open to interpretation and assumption, where Squareshot documented the ambiguity prior to the shoot or proceeded based on a written interpretation.
Any instructions that haven't been specified in the shoot brief or confirmed in the brief before the start of the production stage of the project.
Reshoots requested outside of the approval period of 10 calendar days.
Changing the shape of items that have been shot on a mannequin or as a flat lay, if specific examples with a different item shape haven't been provided before the work started.
Reshoots based on examples that haven't been provided before beginning the work.
Reshoots based on incorrect examples provided before the work has started. For example, if the actual type/category or shape of the product doesn't match the example provided.
Any reshoot if there weren't any specific requirements before Squareshot began the shooting.
Any reshoot if the final images match the test shot provided by Squareshot before proceeding with the whole project.
Turnaround Time for Revisions
If revisions require a reshoot, they will take the standard turnaround time stated within the confirmed brief. Revisions that do not require a reshoot take up to 3 business days.
How Revision Rounds Work
Each project includes two structured rounds of retouching revisions. To ensure efficiency and accuracy, all requested adjustments should be consolidated within each round.
From Round 3 onward, all retouching edits are considered paid, regardless of the type of adjustment requested.
This applies because:
The first two rounds are the opportunity to collect and implement all required adjustments.
Additional rounds beyond the second extend the scope of work.
Consolidated feedback prevents unnecessary production delays and repeated file handling.
We strongly recommend reviewing all images carefully and submitting complete feedback in Round 1 to avoid the need for additional rounds.
Previous Revision Policy
This section applies to projects paid before April 1, 2026.
Once the project turnaround time finishes, and you receive an approval link for ready images, you have 10 calendar days to request edits.
Revisions requested outside of the approval period are still processed, however, they will be paid.
Please highlight areas needing attention and provide clear instructions or references. We appreciate any information that can help us meet your expectations.
Edits could be either free or paid, depending on the cases outlined below.
Free Revisions:
Any revisions made due to Squareshot's failure to follow shooting/retouching directions and angles outlined in the shot list and accepted proposal.
Matching the color based on carefully provided directions or references. Color matching means that Squareshot will match the color of the image to the actual color of the product. Color matching is not the same as recoloring.
Changing reflections on shiny products, including jewelry and watches, if the final images do not match the provided examples.
Any revisions made if the products have been shot upside down or using the wrong sex of the mannequin or any other severe errors.
Removal of a few folds/wrinkles or slightly softening them.
Decreasing the image size.
Decreasing the image paddings.
Changing the size, intensity, or color of the shadow.
Adding sharpness* to the images.
*Please note that white products on a white background may appear soft, but they actually have the same level of sharpness as other images. This is an optical illusion caused by a lack of contrast between the product and the background.
Paid Revisions:
Paid retouching edits are charged at $30/hour. If the edits requested take less than 1 hour, we don't charge you for them.
Any changes made to the project after the shoot/retouching has started or the final images have been sent. Some common examples of paid changes include: changing the angle, layout, or styling; adding a new angle; removing shadows; changing the background; increasing image size; adding props, etc.
Any revisions made due to unclear directions from the client that were open to interpretation and assumption.
Any instructions or edits that haven't been specified in the shoot request form or accepted proposal before the start of the production stage of the project.
Revisions requested outside of the approval period of 10 calendar days.
Recoloring the product.
Changing the shape of items that have been shot on a mannequin or as a flat lay, if specific examples with a different item shape haven't been provided before the work started.
Revisions based on the examples that haven't been provided before beginning the work.
Revisions based on incorrect examples provided before the work has started. For example, if the actual type/category or shape of the product doesn't match the example provided.
Complete removal of all foldings/wrinkles if this hasn't been added as a "no wrinkles" add-on in the accepted proposal.
Adding folds/wrinkles if the service "no wrinkles" has been added to the accepted proposal.
Removing defects in the product that cannot be attributed to the quality of the images.
Changing reflections on the shiny products, including jewelry, watches, and belts, if the final images match the examples provided.
Any revisions made to the final images, if the final images match the test shot provided by Squareshot before proceeding with the whole project.
Any revisions made if there weren't any specific requirements before Squareshot began the shooting or retouching.
Turnaround Time for Revisions:
If revisions require a reshoot, they will take the standard turnaround time stated within the proposal. Revisions that do not require a reshoot take up to 3 business days.