PLAN & PREPARE
REQUEST A SHOOT
Time: 3 minutes on average
Pick desired services and turnaround time. Describe the project and the number of required images. Provide guidelines (if there are any) and contact information so we can get back to you with a proposal.
GET A PROPOSAL
Time: 0-1 business days
We'll review your request and ask additional questions if needed. When everything is clear, we'll send you a proposal containing the studio location, proposed shot list, project deliverables, total price, and turnaround time.
PROPOSAL EXAMPLE
DELIVER YOUR PRODUCTS
Time: 0-5 business days
Once you accept the proposal, deliver the items to the assigned Squareshot studio via drop-off or using one of the major shipping providers.
Drop off time: Mon – Fri: 10:00 AM – 5:00 PM.
Please do not send or drop off or ship your products before you request a shoot and accept the proposal. Make sure all the items have been included. Once we receive the items, we review the total number of images and send the invoice.
PRODUCT PREPARATION CHECKLIST
WE PROCESS YOUR DELIVERY
Time: 0-1 business day since we receive your products
After getting your products, we'll confirm the total number of items delivered and make sure there are no extra questions.
What questions? Sometimes, we receive fewer items than expected or we have to shoot more images than requested. So, we reach out to you to clarify the details and make changes if needed.
APPROVE TEST SHOTS (IF NEEDED)\
Time: 1-3 business days
For new clients or complex projects, we suggest requesting test shots. A test photoshoot is a great way to confirm guidelines and creative direction. This is especially beneficial for projects with 20+ images. Once you are satisfied with the test results, we'll send you an invoice.
PAY AN INVOICE
Time: 0-1 business day
Once your products are delivered to Squareshot and we confirmed that the items match the proposal, we send you an invoice. Once you make the payment, we move to the shooting stage. We use Stripe so you can pay with all major Credit / Debit cards.
SIT BACK & RELAX
WE SHOOT & RETOUCH
Time: up to 8 business days since we receive the products and the payment (applies for projects up to 50 Standard images).
We start shooting your project the next business day since we receive the products along with the payment. Order turnaround time may be increased due to the high volume of projects. In such cases, we’ll inform you within the proposal. If you are in a hurry, you can always select a rush delivery option (twice as fast) for an additional 50% fee.
APPROVE & RETURN
APPROVE THE IMAGES
Time: 0-5 business days
Once we're done with the images, you will get a link to approve and download them. Please feel free to also request edits within 5 business days of receiving the link.
REQUEST REVISIONS (IF ANY)
Time: 5-8 business days
Please provide feedback on images within 2 calendar weeks of receiving them (if necessary). We take up to 2 business days to assess if the edits are retouchable or require a reshoot, as well as if they are paid or free of charge. After 2 calendar weeks passed, all revisions will be paid.
Retouching edits can take up to 3 business days. Reshoots might require the standard turnaround time of up to 8 business days.
RETURN THE PRODUCTS
Time: 0-5 business days
Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking Squareshot to create a return label for you.
In the case of Squareshot providing a return label, you will be billed for shipping upon delivery.
MANAGE WITH EASE
DASHBOARD ACCESS
Our client portal provides you with a single place to manage all of your projects. You can request photo shoots, accept proposals, make payments, review images, manage your membership, get project updates, and many more.
NOTIFICATIONS
Get email and in-app notifications to stay on top of your project – from receiving a proposal to getting your images. Never miss a project update!