When it comes to planning your shoot, we understand that changes can happen. Whether you're booking a per-image or a per-hour product shoot, our goal is to keep things clear and fair for both sides.
Here's how our cancellation and rescheduling policy works:
Per-Image Product Shoots
Per-image projects follow a flexible structure since they don’t require scheduled studio time or a crew on hold. Here's what applies:
Before Payment: You can cancel the request anytime without any charges.
Within 24 Hours After Payment: You can cancel your order with no service fees — we only deduct the payment system’s refund commission (typically under 5%).
After 24 Hours of Payment: A flat $250 cancellation fee applies. The rest of the project total will be refunded to your original payment method.
Per-Hour Product Shoots
Per-hour shoots are more complex — they involve reserving a studio slot, scheduling a crew, and coordinating your remote or in-person approval.
For these projects, our cancellation and rescheduling terms follow a structured timeline. Please review the image below to understand how fees apply depending on when changes are made:
Key Notes
Fees increase the closer we get to the shoot start time.
A no-show or late arrival can result in hourly fees or cancellation charges.
Once the shoot begins, cancellation is treated as a full forfeiture of the booking value (up to $1,000 for product shoots).
Note: Model shoot policies differ. You can view the model shoot policy here.
If you have any questions or need help with your project, feel free to reach out — we’re here to help.