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Cancellation & Rescheduling terms for Product Shoots

Policy that explains terms and fees for any timing changes

Updated over 2 weeks ago

When it comes to planning your shoot, we understand that changes can happen. Whether you're booking a per-image or a per-hour product shoot, our goal is to keep things clear and fair for both sides.

Here's how our cancellation and rescheduling policy works:

Per-Image Product Shoots

Per-image projects follow a flexible structure since they don’t require scheduled studio time or a crew on hold. Here's what applies:

  • Before Payment: You can cancel the request anytime without any charges.

  • Within 24 Hours After Payment: You can cancel your order with no service fees — we only deduct the payment system’s refund commission (typically under 5%).

  • After 24 Hours of Payment: A flat $250 cancellation fee applies. The rest of the project total will be refunded to your original payment method.


Per-Hour Product Shoots

Per-hour shoots are more complex — they involve reserving a studio slot, scheduling a crew, and coordinating your remote or in-person approval.

For these projects, our cancellation and rescheduling terms follow a structured timeline. Please review the image below to understand how fees apply depending on when changes are made:

Key Notes

  • Fees increase the closer we get to the shoot start time.

  • A no-show or late arrival can result in hourly fees or cancellation charges.

  • Once the shoot begins, cancellation is treated as a full forfeiture of the booking value (up to $1,000 for product shoots).


Note: Model shoot policies differ. You can view the model shoot policy here.

If you have any questions or need help with your project, feel free to reach out — we’re here to help.

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